Withdrawal from the contract (return of goods)
- Please contact us by email: [email protected]
- The consumer may return unused goods within 14 days.Details in the regulations of § 11. Withdrawal from a distance or off-premises contract (for Consumer). We do not accept returns for products whose boxes have been opened.
- Complaints should be directed to the Seller in writing or via e-mail to the Customer Service Office.
- In the complaint, the User should provide his name and surname (name), correspondence address and specify the subject of the complaint.
- The seller will respond to its content within 14 days of receiving the complaint.Details in the regulations § 12. Complaint on account of the Service provided and § 13. Complaint on defects of goods sold.